CL
Carl Lewis Technologies
IT Program Management
Information Assurance and Security
Move IT from a cost center to one of a profit center with ITIL.
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The International Standards Organization (ISO) 20000 for Information Technology Information Library v3 has become the standard for any company that is serious about improving its IT Strategy and Business Integration across the organization. ITIL and IT Service Management, when properly implemented, will reduce the costs of maintaining and supporting information technology and systems, with a specific focus on improving Service Level Agreements (SLA) and Service Operation Agreements (SOA).
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De-centralized service support agreements have become the bane of organizational IT support. ITIL v3 is key in establishing a blueprint for without having to impede on cultural and national policies and procedures. No longer is there need to maintain multiple desktop procedures to resolve systematic problem and issues.
ITIL v3 / IT Service Management
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To submit a Request for Information (RFI), a Request for Proposal (RFP), or a Request of Quotation (RFQ), please click Request for Service (RFS).
As an ITIL Expert I will conduct a complete top-down assessment of your organizations support policies with a focus on improvement, identify areas of weaknesses, and make recommendations based on industry standards and best practices. No longe will your organizations IT department, with its policies and procedures be cost to the bottom line. Together we can design an ITIL solution, and implement a solution that will build on an IT Strategy and Business Integration plan that will evolve and grow as your company grows.
